Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us

Overhoeksplein 23G
1031 KS Amsterdam
The Netherlands,


of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse you the payments received for your product(s) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returning Knops® Products purchased online: Follow these steps to obtain a refund for Knops® Products purchased online from our Website (this is, however, not obligatory for your revocation right):

  • Fill in this return form here.
  • Pack the Knops® Products in its/their original packaging and mail it in a sturdy box to ensure the Knops® Products will be returned without damage. Print out the return form and include the form in this box.
  • Once the Knops® Products is received and verified, you will receive a confirmation email with the details of your refund. It will take approximately 7 to 10 business days to process your refund.

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