If you are not satisfied with the Knops® Products that you purchased online through the Website, in principal Knops will provide a refund for the costs of the Knops® Products within fourteen (14) calendar days of your purchase (shipping costs are at your own expenses), provided you did not wear the Knops® Products yet (due to hygiene reasons) and will return the Knops® Products in new condition and with the original casing and packaging. We charge a restocking fee of €10 if the package has been opened. Please note that this Returns Policy does not apply to your purchase(s) offline. In that case please contact your original local reseller of the Knops® Products. This Returns Policy does also not apply to your pledge(s) online via Kickstarter/Indiegogo. See this page to learn more about the policy for Kickstarter/Indiegogo pledges. For questions, please send us an email to firstname.lastname@example.org.
Returning Knops® Products purchased online: Follow these steps to obtain a refund for Knops® Products purchased online from our Website:
- Fill in this return form here.
- Pack the Knops® Products in its/their original packaging and mail it in a sturdy box to ensure the Knops® Products will be returned without damage. Print out the return form and include the form in this box.
- Once the Knops® Products is received and verified, you will receive a confirmation email with the details of your refund. It will take approximately 7 to 10 business days to process your refund.
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