Return Policy Kickstarter & Indiegogo

While all of our products have a guarantee, it is not our policy to offer refunds or returns on items received as Kickstarter or Indiegogo rewards.

The support we get from our Kickstarter/Indiegogo backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter/Indiegogo community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts – in our case, adjustable earplugs – that are sent to our supporters as a token of appreciation for their support of our business.

We appreciate your understanding of our policy and the support you have given us. If your reward truly offers no value to you, here are a few things that you could do in the spirit of crowdfunding…

1. Give your reward to a friend. Our products might not work for you, but there are many folks out there who might find them very valuable. We’d love for you to share our gear with a friend of yours who is for example into concerts, festivals or has a benefit of using Knops at the office.
2. Give your reward another chance. Our products can take some getting used to. All of our gear is designed for use in a variety of scenarios. Maybe it doesn’t work for you right now, but perhaps you’ll find the right time and place in the future. Make sure to watch our How To Videos for best practices and use.

Thank you again for your support and understanding, and please don’t hesitate to contact us if you have any questions.

TM and © 2017 Knops. All rights reserved. Designed by Knops in Amsterdam,
The Netherlands.